Privacy Notice
How Hair Crown handles client information used for orders and communication.
Information we collect
We collect information you provide when creating an account, placing an order, contacting us or joining our mailing list. This may include your name, contact details, delivery address, order information and payment status.
How information is used
Your information is used to process orders, arrange shipment, provide client support, maintain transaction records and send marketing communication where you have subscribed.
Payments
Online payments are processed by the selected payment provider. Hair Crown does not store complete card information on this website.
Security and retention
Reasonable technical and administrative safeguards are used to protect account and order information. Records are retained for operational, legal and accounting purposes.
Order and payment reminders
When you place an order, Hair Crown may send service emails such as order confirmations, payment reminders, proof-of-payment requests and delivery updates. These messages relate to an active transaction and are separate from optional marketing emails.
Marketing choices
Product news, educational content, launches and offers are sent only to contacts recorded as subscribed. You may unsubscribe using the link in a marketing email or update your preferences in your account.
Email engagement information
When email engagement tracking is enabled, the website may record whether a marketing email was opened or its main button was selected. This information is used to improve communication. Tracking may be disabled by the store administrator.
Your choices
You may request correction of your client details, unsubscribe from marketing communication or ask how your information is being used by contacting info@haircrown.co.za.